Indicator 3. Public officials are required to provide assistance to help requesters formulate their requests, or to contact and assist requesters where requests that have been made are vague, unduly broad or otherwise need clarification. Public officials are required to provide assistance to requesters who require it because of special needs, for example because they are illiterate or disabled

Public officials are required to provide assistance to help requesters formulate their requests, or to contact and assist requesters where requests that have been made are vague, unduly broad or otherwise need clarification. Public officials are required to provide assistance to requesters who require it because of special needs, for example because they are illiterate or disabled

Summary

The legislations of all analysed countries envisage some form of assistance to be provided to the requesters in order to help them formulate their requests. Unfortunately, none of the legislations include explicit norms on the obligation of the public officials to provide assistance to requesters with special needs. This renders them mostly in line with the relevant standard

Current state of play

The chart below shows the score of each indicator. You may change the sorting order by clicking on Ascending or Descending. You may also filter the data by clicking on the country name.

Average
Highest Score

Average, 2021

ALB BIH KOS MNE MKD